Roborock has been named Canstar's 2026 Most Satisfied Customers winner for robot vacuums, with Australian respondents rating the brand highest overall against other robot vacuum makers on the market.
Canstar surveyed 354 Australians, asking them to rate the robot vacuums they had owned or used in the past three years. The categories covered overall satisfaction, performance, features and functionality, battery and charging performance, design, ease of use and value for money. Roborock was not only ranked first but was the only brand to receive five stars in every category.
Company response
Danni Li, marketing lead at Roborock, said the company was honoured to receive the award and described its measure of success as how much it can reduce the complexity or daily chores of modern life, giving customers more time to spend on what they love to do.
Li said consumer centricity is a core value at the company and that its R&D team places heavy emphasis on using real customer feedback to shape what comes next, looking at what users like and dislike, what slows them down at home and what they wish the products offered. Li said the award is particularly meaningful because it was decided by people who actually use robot vacuums.
Recently launched models
Roborock recently launched the Saros 20 Flow and Qrevo Edge 2 Flow in Australia, both built around SpiraFlow 2.0, an upgrade of the company's original roller mop system. According to Roborock, the system uses 16 pressurised clean water outlets to distribute water across the roller, spins the roller at 240RPM, applies 2.5 times downward mopping pressure and adds pressurised 100ºC self-cleaning fresh-water roller washing, which the company cites as delivering a 99% bacterial removal rate.
The flagship Saros 20 Flow has an ultra-slim 8.98cm body, 36,000Pa suction and AdaptiLift Traverse 3.0, which is designed to climb double-layer thresholds up to 8.8cm. Its AI RGB recognition identifies different floor surfaces and types of mess to adjust the clean accordingly. The DuoDivide main brush and dual lifting side brushes are claimed to achieve a 0% hair tangling rate, while the new RockDock offers 100ºC pressurised mop washing and automated detergent dispensing.
The Qrevo Edge 2 Flow is also 8.98cm tall, which Roborock describes as among the slimmest roller mop robot vacuums on the market, and pairs 35,000Pa HyperForce suction with SpiraFlow 2.0. For homes with pets, the company claims a 100% hair pick-up rate on floors and a 15% higher pet hair pick-up rate. AI RGB recognition identifies floor types and spills and adjusts waterflow with limited manual interference, and the vacuum lifts the roller mop up to 15mm on carpet, with an Automatic Roller Shield intended to keep carpets dry.